General

This site includes the e-shop of the company named “Vergopoulou PS AND CO” and the distinctive title «Rich Βitch Poor Dog» (VAT number 800 480 724, Tax C’ PATRAS), located in Patras, Ipsilandou str. 250, in order to provide the best possible customer service, information for the products offered, as well as making purchases, after remote online order subject to the reserves adequacy.

Terms and Conditions of Sales

Any user who enters and uses the services of this online store is considered to agree unconditionally and accept the conditions set out. If someone does not agree with these terms must avoid to use the e-shop and any transaction with it. Sending in your order implies acceptance of this Agreement and all its terms.

Order and consumer protection

Ordering through the e-shop is a distance selling contract, regulated by the legal framework of Law. 2251/1994, as amended and currently in force.

If the provisions on legal capacity of the Greek Law are fulfilled, there is the ability to conclude a valid order via e-shop. In this way, even representatives of legal entities may make orders, while Rich Bitch Poor Dog reserves the right to claim the price of any order which is carried out by legally incapable persons, according to Greek law.

Orders / Contract

The customer / user must be a registered member on the site of Rich Bitch Poor Dog, so he has already submitted the information required to verify his identity [full name, e-mail address, telephone number, username and password].

The orders must be given through the website by completing and sending the relevant Order Form and are only binding if they are accepted by the Rich Bitch Poor Dog. Following the submission of the order and accepting it, Rich Bitch Poor Dog will send information on ordering state and the Registration confirmation, which is recorded in the systems of Rich Bitch Poor Dog, displayed on the user’s screen and sent by e-mail.

The legal VAT is included in the retail prices of the products as they are listed in the pages of the website.

Product offers valid while stocks last.

Order Confirmation

Before completing order registration, please make sure you fill in all required information correctly. Once you enter the order, you will receive a confirmation e-mail, stating all the details of your order. Please note the order number in case you need to contact with us. You are obliged to check the accuracy of the Verification Details and inform Rich bitch poor dog if there is any error, in writing and within two hours of receiving the confirmation notice of registration). Otherwise the information mentioned in the Registration Confirmation will be applied to the Convention.

Order change

We cannot modify orders already entered into our system. You can cancel and create a new order within two (2) hours of order entry and at no extra charge. The above changes may be made at the Rich Bitch Poor Dog store, located in Patras, Ipsilantou str. no. 250, tel. 2613017230.

Order cancellation

You can cancel your order by calling us at 2613017230 or via e-mail at  HYPERLINK “mailto:sales@richbitch.gr” \t “_blank” sales@richbitch.gr Depending on the stage of your order we will inform you about the options. If client cancel the order while products are the carrier, he is obliged to pay the shipping cost (sending to the client and back to the company).

Delivery / Shipping Costs / Ownership / Risk

Orders to Greece

Products can be shipped anywhere within the Greek territory and particularly to the place you registered in the order form by courier. Shipment will take place daily, except Saturdays, Sundays and holidays.

The charge for each order is 5€ and 8€ for unapproachable areas.  If the parcel is sent by COD, it costs 7,00 €. For purchases over € 60 there are no shipping costs. All above prices include VAT. The delivery time is defined to approximately 2-4 business days, depending on the destination. Rich Bitch Poor Dog company will make every effort to send the products within the above working days.

Orders from abroad: Shipping costs for the exterior is 10€ up to 1kg and 20€ up to 2,50 kg. for Europe destinations via Post Office followed by tracking number. The delivery time is about 7 working days depending on the destination country. The ownership of the product is transferred after full payment and the risk passes on delivery. Goods are traveling on behalf of the client.

Consumer rights Withdrawal / Return of Product / Warranty

In case of returning the product there is no money return but there is replacement or replacement with another product of equal value, if exhausted. Costs of parcel’s return to the company  and the new shipping costs are charged to the customer and not to the company. No changes can be made to offer products. Returns are accepted if they meet the following requirements cumulatively:-If costumer communicated at the same day or the next business day with Rich Bitch Poor Dog company, indicating date/ number of purchase receipt and the reasons of  return.- If products are in the same condition as received, without being unsealed or violating their packaging.- If product is accompanied by a photocopy of the retail receipt or packing slip.- If product comes with customer’s note explaining the reasons of return and the description of any other product of replacement of equal value (eg another color, size, etc.). Customer can also ask our company to credit the amount of the value of the product being returned, in order to use it in the future and within three months since the date of the return document.- If customer has received a written return authorization by Rich Bitch Poor Dog company to his e- mail. If those requirements are fulfilled, products must be returned to the following address: Rich Bitch Poor Dog company, Ypsilantou 250 Patras . Tel 00302613017230. Customer is advised to check the condition of products and their packaging, carefully and at the time of delivery, in order to avoid any inconvenience and to detect any obvious defects. If customer notice a defect he should contact our company immediately or the next working day, either by phone or fax or e-mail. All products shipped by Rich Bitch Poor Dog company have been checked before sent and stamped accordingly. In any case, if customer notices a defect, he can express his concerns by e-mail, attaching a photo of the product in the condition delivered and communicate with our company within 24 hours of delivery. If customer finds a problem with the content of the request or a defect and if the product is returned within 5 working days from the date of receipt, return costs shall be undertaken by the company.
If a product has a manufacturing defect, customer can return it to Rich Bitch Poor Dog company. Returns from abroad will take place by post and shipping costs paid will be refunded when our company receives the product. The faulty product will be repaired or replaced accordingly and will return back to the customer with expenses of  Rich Bitch Poor Dog company. In case that a replacement cannot be made, customer can choose another replacement product of equal value. Product’s wear must not be due to misuse, so that our company will be able to accept a repair or a replacement. If it is established that the damage is due to misuse by the customer, the product is returned in the same condition as received and in that case shipping costs are charged to the customer.

Payment methods 

Products, prices, delivery terms ( place, time , etc. ) are those set out in the Registration Confirmation of customer’s order. Payment takes place in advance or upon delivery following one of these payment methods:

1.By COD upon delivery of the product to the address selected.

2 By Bank transfer

Rich bitch poor dog company has chosen the best partners to guarantee customer’s payments safely and with encrypted and secure connection. Payments are made through the Bank’s secure environment  All banking information are confidential. Delivery methodCustomer receives his order by courier to the address provided. When Rich bitch poor dog company carry out the shipment, customer will receive an informative e-mail with the shipping number.
If customer is absent, courier will leave a notice stating the shipping number and a phone contact.Greek shipment will take place daily, except Saturdays, Sundays and holidays. Orders entered from Monday to Friday until 12.00 .m.m. will be processed the same day. Orders entered Friday ( after 12.00 pm ), Saturday & Sunday will be processed the following business day. Delivery takes place within two days concerning capitals and major cities (if all ordered products are ready). Regarding inaccessible / remote areas and islands delivery takes place within four days. Shipping abroad will be made if payment is completed. Delivery is usually within 7 days. Delivery time is indicative, concerns working days (excluding weekends and holidays) and may vary depending on conditions and the availability of products.  Rich bitch poor dog company is not responsible for delays (including delivery) due to no-fault circumstances or due to force majeure and our company can extend time of delivery. Some examples could be strikes, terrorism, war, problems with suppliers / transport / production, governmental or regulatory action and natural disasters.

Rights of Copyright 

The website includes copyright of Rich bitch poor dog company, such as trademarks, trade names, service marks, trade dress, industrial designs and utility models and other content protected by law.The content of this site (including text, graphics, images, photographs and software) is the copyright of Rich bitch poor dog company and is protected by Greek, European and International Law. It is prohibited any re-issue and generally any reproduction and transmission of the content stored in  database, any transmission of electronic or mechanical or other form or any other adaptation and modification of the format, of the content and its appearance, without the written permission of Rich bitch poor dog company. Showing the material in the website should not be construed as a transfer or grant of license or right of use.

Privacy

Rich bitch poor dog company created this site having as a sole purpose to serve its customers. Achieving customer’s convenience is important and customer should provide specific information concerning his order. This Privacy Statement and Terms and Conditions of this site describe the method of collecting data from the website of Rich bitch poor dog, the use of these data and the terms and conditions of this website. This Privacy Statement relates to personal data provided by customers to our company during their order and are fully consistent with the provisions of applicable Laws, including the Laws 2472/1997 on the protection of individuals against the processing of personal data and 3471/2006 on the protection of personal data in electronic communications, as it is in force currently. Information  provided by the users of this website voluntarily, are used by richbitch. gr so that  users can have direct and effective communication with our company which will be able to provide answers to specific questions posed and then be served and to execute their orders. Information collected by richbitch.gr via the website are designed to measure the number of visitors, to determine customer requirements for more products and facilitate transactions with the company. The richbitch gr does not distribute the e-mail addresses or any other information concerning users and customers to any other organization or partner not associated with richbitch gr, excepting the necessary data given to complete the purchase process in the competent Bank.( Eg credit card number) , which is deleted from our database immediately after customer’s order, ensuring an even higher level of electronic security in this way. If a false email address is given to our company or if someone try to get someone else while sending online information, all information – as well as the IP address – will be part of any investigation. People of richbitch gr may need to process your mail in cooperation with the technical department.

Collection of information

HYPERLINK “http://richbitch.gr/” \t “_blank” richbitch.gr designed the website so that users can visit without having to reveal their identity, unless they wish to. We ask visitors to our website to provide us their personal data only if they want to order product (s) or to register on our website and / or send e-mail to us.If you use this site, you accept unconditionally and consent to this Privacy Statement and these terms and conditions of use of the site.

Use of Information 

HYPERLINK “http://richbitch.gr/” \t “_blank” richbitch.gr collects three types of information about users: (1) information given while registering as a customer, (2) information given so that we can run the order of the  HYPERLINK “http://richbitch.gr/” \t “_blank” richbitch.gr  (3) information given so that we can activate updates. Customer has to complete his name, address, zip code of area, address, phone, the order payment method and credit card information while completing any order form on the website.

Access to Information

Each processing of order requires the collection of personal data. Any documentary evidence or document which certifies and declares customer’s identity remains strictly confidential and it is only controlled by the relevant responsible department of  HYPERLINK “http://richbitch.gr/” \t “_blank” richbitch.gr. The provision of your personal data signifies that you agree so that the data can be used by employees of HYPERLINK “http://richbitch.gr/” \t “_blank” richbitch.gr for the reasons mentioned above.  HYPERLINK “http://richbitch.gr/” \t “_blank” richbitch.gr ensures that employees and maintainers provide a level of security referred in this Privacy Statement to all users. In no other case HYPERLINK “http://richbitch.gr/” \t “_blank” richbitch.gr cannot share your personal information with others, without your consent, unless it is required by the provisions of the Law. Particularly and under certain conditions, it is allowed or required the collection, use and disclosure of your personal data, which are collected on-line, without your consent.

Cookies 

Richbitch.gr has the ability to use cookies as a part of the facility and operation of services of our website. Cookies are small files (text files), which are sent and stored on the user’s computer, allowing sites like  HYPERLINK “http://richbitch.gr/” \t “_blank” richbitch.gr to operate smoothly and without bugs, to recognize frequent users, to facilitate their access to it and to collect data to improve the content of the website. Cookies do not cause damage to users’ computers, nor in the files kept on them. We use cookies to provide you with information and to process your orders and these cookies are automatically deleted while exiting. Should be aware that cookies are absolutely necessary in order to function properly and smoothly the website www.richbitch.gr.Please be aware that we do everything possible to protect your personal data, but protecting your password to our website depends on you. 

Transaction Security 

Rich bitch poor dog company bounds in terms of ensuring security and integrity of data collected from users of the webs